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Terms That Govern Your Account With Us

These terms set out what you agree to when you open and use a tayaentoto account, including how deposits via DANA, OVO, and GoPay are handled and what we expect from you.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-eligible regions onlyUpdates notified via account
tayaentoto Terms That Govern Your Account With Us
HOW WE HANDLE THIS

Security, Data and Your Account Rights

These terms sit alongside our data and security practices. Knowing how we handle your information is part of understanding the full agreement you enter when you open an account with us. We apply SSL encryption across all account and wallet transactions, including deposits submitted through DANA, OVO, and GoPay. Account data is retained for as long as your account remains active, and for a defined period after closure in line with applicable regulations.

Data Handling

Your account data — name, registered wallet ID, transaction history — is stored securely and never shared with third parties outside what our terms permit.

Cookie Use

We use cookies to keep your session active and to remember your wallet preference between visits. You can clear cookies from your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered number. If you did not request a login, change your password immediately and contact support through live chat.

Requesting Changes

To update your registered wallet, name, or contact details, submit a request via the account settings page. Identity verification is required before any change takes effect.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about how they apply to your account, our support team handles terms-related queries directly. You can reach us through the channels below. We aim to respond to terms and account queries as promptly as our queue allows — complex verification cases may take longer than a simple account question.

Team online

Live Chat

Open the chat widget inside your account dashboard. For terms queries, select the account or policy topic so your message reaches the right team quickly.

Email Support

Send a detailed message to our support address. Include your registered account ID and the specific clause or transaction you are asking about.

Account Help Centre

The Help Centre inside your account covers common terms questions — wallet eligibility, withdrawal holds, and account suspension processes are documented there.

Common Questions About Our Terms

These are the questions we see most often about how our terms apply to accounts, wallets, and access. If yours is not here, reach out through live chat or the Help Centre inside your account.

Yes. Every deposit you make through DANA, OVO, or GoPay is covered by these terms. The wallet must be registered in your name and match your tayaentoto account details.

If you do not accept updated terms, you should stop using the platform and contact support to close your account. Continued use after an update counts as acceptance of the revised version.

No. Your account is personal. Deposits and withdrawals must come from wallets registered to you. Third-party wallet use may lead to a withdrawal hold or account review.

Submit a data request through the Help Centre or by emailing support with your registered account ID. We will respond within the timeframe set by applicable regulations.

Access depends on local law and eligible regions. If you are unsure whether the service is available where you are, check local regulations before using your account.

A hold means we need to verify your identity or wallet ownership before releasing funds. Contact support via live chat with your account ID and wallet details to resolve it.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.