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How tayaentoto Handles Your Personal Data

This privacy policy explains exactly what information we collect when you use your account, how we store it, and the rights you have over it.

Account Data ProtectedDANA, OVO, GoPay Wallet PrivacyNo Data SellingYour Right to Access & DeleteCookie Controls Available
tayaentoto How tayaentoto Handles Your Personal Data
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We apply access controls, encrypted storage and session monitoring to protect account data at every point. Below are the four key areas of our data handling practice — from cookies to your right to request deletion.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust or clear cookies through your browser settings at any time without affecting your account.

Account Security

Account access is protected by OTP verification sent to your registered number. We flag unusual login locations and can temporarily lock access while we verify the activity with you.

Data Retention

We keep your account records while your account remains active. If you close your account, we retain only the minimum data required by applicable regulations, then delete the rest within the period those rules specify.

Requesting Changes

You can ask us to correct inaccurate details, export your data or delete your account through the help centre form or via live chat. We confirm every request in writing before taking any action on your records.

PRIVACY CONTACT

How to Reach Us About Your Privacy

If you want to request access to your personal data, ask us to correct something, or raise a concern about how your information is handled, our support team is here to help. You can reach us through the channels below. We aim to respond to data-related requests within a reasonable period and will confirm receipt when your message arrives.

Team online

Live Chat

Open the live chat window from any page in your account dashboard. Our support team handles data access requests, correction requests and privacy queries directly through this channel.

Email Support

Send your data request or privacy concern to our support email address listed in your account settings. Include your registered account name so we can locate your records quickly.

Account Help Centre

The help centre inside your account area has a dedicated privacy and data section. You can submit a formal data request form there without needing to contact support directly.

Common Questions About Your Privacy at tayaentoto

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or the help centre form in your account.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. Device and session data are logged automatically to secure your access and resolve any account issues.

We store a reference to the wallet you link for transaction matching, but we never hold your wallet PIN or authentication credentials. Those remain inside your own wallet app at all times.

Yes. Submit a data access request through the help centre form in your account or contact us via live chat. We will compile and share the records we hold within a reasonable timeframe.

You can request deletion through the account help centre or via live chat. We confirm the request in writing, then remove your data beyond the minimum we are required to keep under applicable regulations.

We do not sell your data to advertisers. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions, and with verification services required by applicable rules.

You can manage or clear cookies through your browser settings at any time. Session cookies are required for your login to function; clearing preference cookies resets your saved lobby settings but does not affect your account data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.